Refund policy
Refund and Returns Policy
Any defect, we take it back
If your piece has any defect, we replace it or refund you in full, and we cover the return postage. That covers damage in transit, a flaw in the resin or the wood, an LED or wiring failure, and anything that does not match what was described on the product page.
Email a photograph to webincursion@gmail.com within 14 days of delivery, with your order number. We will confirm the next step straight away, and we do not ask you to send a faulty piece back before we act.
Made to order
Each lamp is cast and finished specifically for the person who ordered it, after the drop closes. For that reason we do not accept change-of-mind returns or exchanges. Please read the specification and look closely at the photographs before ordering. Defects are a separate matter and are always covered.
Cancelling before production
You can cancel for a full refund at any point before your piece enters production. Email us as soon as you can and we will confirm whether it has started.
Your statutory rights
Nothing in this policy affects your legal rights. In the United Kingdom and the European Union you always have the right to a remedy for goods that are faulty, not as described, or not fit for purpose, and that right cannot be excluded or limited.
Refund timing
Approved refunds go back to the original payment method within 10 business days of us confirming them.